Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
However, we do expect to hear from you within 14 days of completing your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will need to complete a returns form with your returned item to be eligible.
If you have supplied incorrect details such as an incomplete address, we're unable to provide a refund. However, if the product was to be returned, we would contact you so you can have the option to rectify your address and pay for the reshipment of your order.
Please ensure somebody is around on the day of delivery. If not the parcel will be returned to the depot and require a redelivery. If the parcel gets returned to us, the customer is then liable for a reshipment charge.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: CAJUU, 7 BELL YARD, LONDON, WC2A 2JR.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance in order to guarantee we receive your returned item.
Great taste & flavour nuts will be buying again.
The nuts alone are absolutely delicious but with the addition of the dip... There are no words. It changes the flavour completely! And it's out of this world. By far the best nuts I have ever tasted!
This flavour was great - you can taste every ingredient and they're all really nicely balanced . They've also got a little bit of heat which is great. 10/10 would (and have) recommend.
Lake Natron Salt and Pepper Cashew Nuts Tube
Great tasting lovely and spicy. Partner preferred the salt and black pepper thought the other to spicy but I really enjoyed them top quality.
Very good cashews with excellent dip to enhance the flavours. Loved the snack.
Wow these pack a punch. Nice zesty flavour comes first followed by a wonderful unexpected punch of chilli. Wow amazing. You’ve got this flavour down to perfection. 10/10
Excellent tasting cashews
Haven’t tried them before but was not disappointed, loved the cashew nuts and will buy again
Vanilla and Salted Caramel Cashew Nuts with Sugarcane Dip Snackpack Tray
I ordered the Tray of a Kind Bundle as a present for my vegan daughter. The website was easy to use, the delivery was very prompt and the recipient was delighted and said everything was delicious. The site is bookmarked for future gifts!
Whilst I have not had the pleasure of eating Caguu the response from my son and law was delight. I would certainly buy them again probably for myself!
Lovely big cashews and the dips complemented the flavours perfectly.
We received a tin of these delicious cashews in a Christmas hamper and loved them so much we promptly put in an order.
We enjoyed all the flavours and love how fresh the tin keeps them once opened. Just about to order our second batch as although we have a few tins left we don’t want to run out!
My delivery arrived promptly and was fresh. I preferred the savoury ones, but that was the point of buying the bundle, so we could choose our favourites next time.